Accessing Medical Records Online
The Health Information Department at Hopedale Medical Complex has processes in place which allow you to review, amend, or request copies of your medical record. Following each episode of care, you may access a portion of your personalized health information through our Patient Portal from the privacy of your home.
I Know My Username and Password:
The patient portal through CPSI (thrivepatientportal.com) has been taken down temporarily for maintenance. In the meantime please send an email to MedicalRecords@hopedalemc.com for any Medical Records needs.
I Do Not Have a Username and Password:
Is this your first time accessing your medical records? If so, click here to request a username and password. *You will need to include your first and last name and email address in the body of the email and a link to register on the Patient Portal will be sent to you.*
Requesting Medical Records
To request copies of medical records, the patient must complete and sign a Release of Information form to protect confidentiality. A nominal fee may be charged for copies in accordance with Illinois State Guidelines. The paper forms are available in the Health Information Department of the hospital; you may download the forms by clicking on the links below.
Completed forms may be:
- Faxed to 309.449.4087
- Mailed to HMC, P.O. Box 267, Hopedale, IL 61747 Attn: Medical Records
- Personally delivered to HMC
The typical processing time for medical records requests can be up to 30 days depending on the availability of the medical record. For urgent requests please call the Health Information Management Department at 309.449.4286. This office is open Monday-Friday from 8:30am until 5:00pm. Please note: When picking up copies of your medical records in person a copy of your photo ID will be required.
We insist that our staff observe patient confidentiality thus respecting your right to privacy about your medical records and experience at our hospital. Please read Notice of Privacy Practices.