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Hopedale Medical Complex Named Top Critical Access Hospital
May 9, 2022

Hopedale, IL – Hopedale Medical Complex (HMC) was recently named one of the top 20 critical access hospitals (CAHs) for Patient Satisfaction in the country.

The top 20 CAHs, including Hopedale Medical Complex, scored best among CAHs as determined by the Chartis Center for Rural Health for Patient Satisfaction. The rankings were recently announced by the National Rural Health Association (NRHA). An awards ceremony will be held during NRHA’s Critical Access Hospital Conference in September in Kansas City, Mo.

The top 20 CAHs have achieved success in overall performance based on a composite rating from eight indices of strength: inpatient market share, outpatient market share, quality, outcomes, patient perspective, cost, charge, and finance. This group was selected from the Chartis Center for Rural Health’s 2022 top 100 CAH list, which was released earlier this year.

The top 20 CAH best practice recipients have achieved success in one of two key areas of performance:
Quality index: A rating of hospital performance based on the percentile rank across rural-relevant process of care measures.
Patient perspective index: A rating of hospital performance based on the percentile rank across all 10 HCAHPS domains.

“Hopedale Medical Complex is proud of the efforts of our dedicated staff and physicians who have contributed to the hospital achieving this designation,” says Emily Whitson, COO.  “Our results as a top provider in Patient Satisfaction means our community can count on us to deliver the services they need both now and in the future.”

Hopedale Medical Complex (HMC) is comprised of: Hopedale Hospital with a 24-Hour ER and ICU, Hopedale Nursing Home, Hopedale Commons, Medical Arts, Hopedale Wellness Center and Hopedale Neuro and Spine.  The complex employs over three hundred employees and is committed to rural health care.  Learn more about HMC by going to

About NRHA
NRHA is a nonprofit organization working to improve the health and well-being of rural Americans and provide leadership on rural health issues through advocacy, communications, education, and research. NRHA’s membership is made up of diverse individuals and organizations from across the country, all of whom share the common bond of an interest in rural health.

About the Chartis Group
The Chartis Group provides comprehensive advisory services and analytics to the health care industry. With unparalleled depth of expertise in strategic planning, performance excellence, health analytics, informatics and technology, digital and emerging technologies, clinical quality and operations, and strategic communications, Chartis helps leading academic medical centers, integrated delivery networks, children's hospitals, and health care service organizations achieve transformative results and build a healthier world. For more information, visit