What to Expect
Thank you for choosing Hopedale Medical Complex (HMC) for your healthcare needs. Our experienced professionals work very hard to ensure that we exceed your expectations in every visit.
Quality & Experience
As an HMC patient or resident, you will benefit from our many years of experience in delivering personalized exceptional care. Our entire staff is truly dedicated to upholding our charitable mission of providing quality care, continuing education, wellness and community services all without regard to one’s ability to pay.
From the doctor’s office to the operating room, our patients and families have access to:
- Comprehensive, compassionate care delivered in a peaceful, family-friendly and secure environment.
- Attentive, respectful, knowledgeable physicians and healthcare professionals dedicated to your health and wellness.
Comprehensive, Personalized Coordinated Care taken seriously!
Our innovative approach to providing comprehensive, coordinated care, relies primarily on maintaining an effective, collaborative partnership between the patient, the physician , hospital staff and the family. This type of personalized attention is not found in many urban hospital environments. Our multidisciplinary teams work together to deliver individualized health care programs to meet the unique needs of each patient. We recognize that each patient’s treatment plan and family situation is unique, and you will never be treated like a ‘number’. Every morning, our Chief Operating Officer opens the mail and reads comments from every survey returned by patients and he acts on them. Most contain touching compliments of a positive experience with staff, but if by chance a negative experience occurred, staff is usually responding to the service issue THE SAME DAY. Remember when it used to be that customers were always treated like that? Well, its still the same way here at HMC. We haven’t changed this customer is never wrong attitude. We believe our calling in life is to serve YOU. It’s our Mission and reputation which took years to build and we take it very seriously.
A Patient- and Family-centered Philosophy of Care
At the heart of all our services is a patient- and family-centered philosophy of care. We believe mutual respect, information sharing, participation and collaboration between patients, family members, physicians and healthcare workers is key to maintaining good health and achieving the best possible outcomes.