At HMC, we are committed to providing you with high-quality patient care and services. That commitment includes sharing with you information about our billing process for health-care services. We will talk with you about patient expenses and send you a bill in as timely a manner as possible.
Verifying Insurance Coverage:
A patient account representative from HMC’s admitting office will contact you prior to your scheduled visit or procedure to verify your insurance coverage.
Your Insurance Company’s:
Certificate and/or Policy Number
Most of the time this information can be found on your insurance ID card. Please remember to bring your card with you each and every time you come to HMC.
Payment at time of Service:
It is our policy to collect a deposit on your estimated self-pay balances including deductibles, co-pays and/or co-insurance amounts at the time of your admission.
At HMC, we accept cash, check or credit card (Visa, Mastercard and Discover). If you have insurance coverage, we will bill your insurance carrier soon after health-care services have been provided to you.
If you need help paying for the services you receive at HMC, please let us know. There are a number of ways we can help you:
- We can meet with you and discuss financial assistance options.
- You may call one of our Financial Assistance counselors at 309.449.4380, Monday-Friday 8:00 am – 5:00 pm.
- When you receive your bill, it will tell you who to contact if you need assistance paying your bill.
At HMC, financial assistance may include:
- Helping you apply for Medicaid.
- Determining your eligibility for free health-care services.
- Determining your eligibility for a reduction in the amount you owe for some services.
- Establishing a payment plan.
In order for you to qualify for financial assistance, we will need to receive information from you about your job, income, insurance coverage, family size and other information to help determine the appropriate programs where you may qualify for assistance. We realize some of the questions we ask are sensitive, but it is necessary that we receive this information to help you. You have our commitment that we will respect you and your privacy during this process. In order to apply for financial assistance, please fill out the Financial Assistance Form
For those with commercial insurance it is ultimately the patient’s responsibility to pay the balance due HMC even if a dispute arises over insurance coverage or if insurance coverage is denied.
Therefore, it’s always best to call and speak to your insurance provider about your plan’s coverage before services are rendered, and HMC representatives are also available to assist you with ‘pre-certification’ if needed. (If you do call your plan, be sure to take notes and get the date, time and name of the representative with whom you spoke.)
Hospital Insurance Providers for which HMC is ‘IN-NETWORK’
WE ACCEPT CAT PATIENTS EVERY DAY, EVEN THOUGH WE ARE NOT IN THE CAT HMO OR PPO. We WILL discuss an ‘in network’ match!
- Blue Cross Blue Shield of Illinois
- HFN, Inc.
- Methodist First Choice
- United Healthcare
- United Healthcare of the River Valley
If you have questions about or would like to obtain a copy of your bill, please have your date of service, account number and/or Social Security number available and call: 309.449.4377
Monday- Friday: 8:00 am – 5:00 pm
If you have questions about bills from other healthcare providers, please call the number listed on those bills.